乱伦色图

乱伦色图

Sunday, September 2, 2012

10 Ways to Ruin an Interview




Maybe you don’t really want that job you are interviewingfor or aren’t really ready to go back to work yet. If that’Come s the case trythese 10 things to ruin any interview:

  1. Be Negative-Tell the interviewer how much you hated your last boss or company. Tell them your horror story of being let go from the company.  The interviewer knows if they hire you, some day you will be bad mouthing them.

  2. Be Rude- Don’t worry about the impression you leave with security personnel or receptionist. There opinion doesn’t matter ….or does it?  When I interviewed with my present company I had to sit and wait for the hiring manager right next to the security guard.  We struck up a conversation and found out we lived only blocks apart.  Turns out he was also friendly with the hiring manager and said nice things about me.  Never be rude to the support staff at a company you want to work.

  3. Come Unprepared- When asked what you know about the company, tell the interviewer you really don’t know anything about the company.  That is you don’t know anything because you didn’t do your research. Coming unprepared shows you won’t do your preparation when hired either. It shows you are interested only in a paycheck, not what you can do for the company.  If you want to look even more unprepared leave your resume and business cards at home as well.

  4. Timing- Show up late or really early if you want to ruin your interview. You should arrive at the appointed time and not more than five minutes early.  Most people understand being late for an interview is bad, then err on the side of arriving really early.  This is bad because you will be interrupting the schedule of the hiring manager.  They more than likely will have to get our of a meeting or drop what they are doing to meet you.  This interrupts there schedule and does make a good first impression.

  5. Inappropriate Dress-  Dressing up too much or not enough can ruin an interview. Do your research to determine the appropriate level of dress for the interview.  A suit or at least a shirt and tie for men are the minimum.  Never dress like you are going to a baseball game.  Being dressed too casually leaves the impression you don’t care or don’t know how to dress properly. Make sure your clothes are cleaned and pressed. 

  6. Acting Too Casual-  Don’t call others by their first name unless invited to do so. Don’t ask personal questions to make small talk with the interviewer. Don’t ask about family, church membership or hobbies to try and establish rapport. Stick to neutral topics like the weather and traffic on the drive to the interview. Don’t accept cell phone calls during the interview. Don’t chew gum.  Take notes and pay attention.

  7. Not Asking Questions-I am always disappointed in a candidate if they don’t ask questions during the interview.  It looks like they only care about getting the job.  If you want to know about the situation you will be getting into you need to ask questions.  Your questions help you to determine if the organization is a good fit for you and if you can be of help to them.  Not asking questions shows you aren’t interested or you have not prepared. Your research will help you to understand the business strategy of the organization, their market share and accomplishments.  Asking questions is a good way to have a conversation that demonstrates how you are the right candidate for the job.

  8. Making Demands-  Here you start telling the employer about the flexible schedule you need, to make your child care work, how you can’t travel during the summer and the days you know right now you will need off.  It is fine to start talking about this when you are offered the job, but you should not bring it up until salary negotiations start. Asking about how soon you will be promoted falls into this category as well.

  9. Money- Start asking about how much you will be paid and how many weeks of vacation you will get. Bringing up money and benefits too soon can ruin an interview.  During the interview you should be showing the company the skills and experience you will bring to their organization. You also want to determine if this job is a good fit for you and if you would be comfortable in the organization. Bringing up money and benefits too soon makes you look self centered. In other words not the ideal employee.

  10. Not Saying Thank-you-  After the interview just leave and wait to hear from the employer. In the meantime another candidate interviewing for the same position followed up the interview with a thank-you note.  All things being equal, who left the best impression?

If you don’t want to ruin an interview be on your best mostpositive behavior.  Never complain aboutyour former boss or company. Prepare for the questions you will be asked andhave some of your own.  Bring copies ofyour resume.  Bring business cards andget the card of everyone you interview with so you can follow up with a thankyou letter. Good luck on your next interview!


Copyright 2009@Summit Training Publications

Tuesday, August 28, 2012

Why did you leave your last job?


Chris Wodke

Don’t get tripped up if asked this question.  You want to answer in a way that highlightsyour career goals and skills.  Here aresome do’s and don’ts of answering this question.

Don’t
  • Never ever say anything bad about a former company.
  • Never ever bad mouth a bad boss.
  • Don’t tell someone you were fired for misconduct.
  • Don’t dwell on any negative aspects of your employment or how you were let go.

Do
  • Focus on the opportunity you gained by moving to another position.
  • Talk about what you learned by changing jobs.
  • Be honest about why you made a move. You can do this without saying bad things about a former boss or company.
  • Focus on what you learned or accomplished and how you would apply that in your new position.
  • Be honest if you were laid off due to the economy. It is a common experience many of us have had.

Here is how an answer might sound.  “I really enjoyed my work as a MaterialsEngineer for ABC Company.  Working inresearch gave me an opportunity to learn something new as a regular part of myjob. ABC could not afford all the equipment we needed to do our research and wehad to contract out parts of it to the local university.  I got a chance to move to DynamicCorporation. They had a bigger research budget. I not only got the equipment I needed to carry out research I also got a25% increase in salary.  UnfortunatelyDynamic has been hard hit by this economy and has begun closing the Milwaukee division oftheir research group.  I really want tostay in the area and am looking for looking opportunities using my Researchskills. I was attracted to this position because of your company’s leadershipin research and development.”

Work on your own answer to this question so you are readyduring your next interview.

Monday, August 13, 2012

How long is too long to be unemployed?




Chris Wodke

The recession is easing, but few jobs are beingcreated.  If you were laid off at thebeginning of the recession you may still be out of work. Your job search mayhave stretched over many weeks or even years. In May 2009 there were 792,000discouraged workers, meaning they had stopped looking for work because theyfelt there were no jobs for them. Fifty percent of those unemployed were out ofwork for 15 weeks and 28 percent or 3.9 million were unemployed for 27 weeks.

The longer you are out of work the tougher it may be to getan interview or find work.  The HRscreener or hiring manager may wonder why you have been out so long. They maybe concerned you will be an unmotivated employee, lack organizational skills orthat your job skills have declined.

While it can be hard to be in an extended job search thereare some things you need to do.

  • Prepare
    Be prepared to discuss what you have been doing during your unemployment.  If you are going back to school to help with a career transition, make sure you state that in your cover letter. If you started a business or have been doing consulting, clearly list this work in your experience section.  This narrows the time you have been unemployed and shows you have kept up your skills. Did you do volunteer work? Be prepared to talk about the skills you used or the skills you learned that you will apply to your new position.

  • Network
    Actively seek employment through your network.  Tell friends, family and casual acquaintances you are looking.  If someone tells you about a job, ask them to take your resume to the hiring manager and put in a good word for you.

  • Shake Things up
    If you have been just looking in the newspaper, try some on line searches.  Try going to local network events, contact a recruiter.  Do something different to keep your job search moving forward. 

  • Resume
    Have a fresh set of eyes look at your resume.  Many of the networking groups will do this for free. If you have not been able to get work in your old industry, have someone take a look at your skills and experience listed on your resume and offers some advice about how to transition those skills to another job.

  • Interview Skills
    Do a practice interview with someone you trust. Video tape it if possible and play it back.  Get feedback on ways you can improve your interview style.  In this market you may not get many chances to interview and you have to be on your game when you do have an interview.

  • Attitude
    Keep an upbeat positive attitude. Being desperate for any job is a turn off for employers.  Be upbeat and confident.  Shed any negativity from your unemployment or job search.  Do take a break from job searching to do something fun or full filling. This keeps the job hunt in perspective and can help you to remain positive.
Summit Training Publications


Do you hate to write training programs? Too much work to doand no time to put together your training program? Asked to deliver training ora presentation and have no idea where to start?
 Let Summit Training Publications take care of your programdesign needs with our off the shelf training in a box or one of ourpresentation modules.
Our off the shelf training solutions provide:
-PowerPoint Presentation
-Instructor Guide & handouts
-Student Guide
-Quiz
-Feedback Form
Subject areas include; Communication Skills, EmployeeDevelopment, Human Resources, Quality, Product Safety, Safety and SupervisorTraining.

Titles: ProductSafety and Liability, Aftermarket Product Safety,Hazard Analysis, ProductSafety Meetings, Warnings, Instructions and Manuals, Product Liability EuropeanUnion, Obtaining the CE Mark, Risk Assessment, European Union, Product SafetyManagement Product Safety Audit, Workplace Violence, Substance Abuse, SexualHarassment, Manager as Coach, Hiring, Firing, Performance Appraisals,Diversity, Americans With Disabilities, Business Etiquette, Security Abroad,International Business Manners, Customer Service, Customer Communication, TerrificTeams, The Manager as Trainer, Coping With Difficult People, Managing YourBoss- Problem Bosses, Malcolm Baldridge Award, Presentations/Public Speaking,Discrimination, Listening Skills, Negotiation, Conflict Resolution, AlternativeDispute Resolution, Total Quality Management, Motivation, High Achievers, TimeManagement, ISO 9000 Introduction, ISO 9000 Implementation, Quality Audit,Introduction to the Internet, Stress Management, Telecommuting, Flexible WorkSchedules, Creativity and Innovation, Benchmarking, Effective Business Writing,Customer Letters, Motivating Self and Others, Project Management, ManagingMultiple Projects, Brainstorming, PERT Diagrams, Train the Trainer, Train theTrainer-Delivery, Train the Trainer-Writing Presentations, Train the Trainer-Onthe Job Training, Train the Trainer-Using Visual Aids, Project Management, Peerto Peer Feedback, Surviving Unemployment, Interview Preparation

    Tuesday, July 17, 2012

    Why did you leave your last job?


    Chris Wodke

    Don’t get tripped up if asked this question.  You want to answer in a way that highlightsyour career goals and skills.  Here aresome do’s and don’ts of answering this question.
    Don’t

    • Never ever say anything bad about a former company.
    • Never ever bad mouth a bad boss.
    • Don’t tell someone you were fired for misconduct.
    • Don’t dwell on any negative aspects of your employment or how you were let go.
    Do
    • Focus on the opportunity you gained by moving to another position.
    • Talk about what you learned by changing jobs.
    • Be honest about why you made a move. You can do this without saying bad things about a former boss or company.
    • Focus on what you learned or accomplished and how you would apply that in your new position.
    • Be honest if you were laid off due to the economy. It is a common experience many of us have had.

    Here is how an answer might sound.  “I really enjoyed my work as a MaterialsEngineer for ABC Company.  Working inresearch gave me an opportunity to learn something new as a regular part of myjob. ABC could not afford all the equipment we needed to do our research and wehad to contract out parts of it to the local university.  I got a chance to move to DynamicCorporation. They had a bigger research budget. I not only got the equipment I needed to carry out research I also got a25% increase in salary.  UnfortunatelyDynamic has been hard hit by this economy and has begun closing the Milwaukee division oftheir research group.  I really want tostay in the area and am looking for looking opportunities using my Researchskills. I was attracted to this position because of your company’s leadershipin research and development.”

    Work on your own answer to this question so you are readyduring your next interview.


    Summit Training Publications


    Do you hate to write training programs? Too much work to doand no time to put together your training program? Asked to deliver training ora presentation and have no idea where to start?
    Let Summit Training Publications take care of your programdesign needs with our off the shelf training in a box or one of ourpresentation modules.

    Our off the shelf training solutions provide:
    • PowerPoint Presentation
    • Instructor Guide & handouts
    • Student Guide
    • Quiz
    • Feedback Form
    Subject areas include; Communication Skills, EmployeeDevelopment, Human Resources, Quality, Product Safety, Safety and SupervisorTraining.
    Titles: ProductSafety and Liability, Aftermarket Product Safety,Hazard Analysis, ProductSafety Meetings, Warnings, Instructions and Manuals, Product Liability EuropeanUnion, Obtaining the CE Mark, Risk Assessment, European Union, Product SafetyManagement Product Safety Audit, Workplace Violence, Substance Abuse, SexualHarassment, Manager as Coach, Hiring, Firing, Performance Appraisals,Diversity, Americans With Disabilities, Business Etiquette, Security Abroad,International Business Manners, Customer Service, Customer Communication, TerrificTeams, The Manager as Trainer, Coping With Difficult People, Managing YourBoss- Problem Bosses, Malcolm Baldridge Award, Presentations/Public Speaking,Discrimination, Listening Skills, Negotiation, Conflict Resolution, AlternativeDispute Resolution, Total Quality Management, Motivation, High Achievers, TimeManagement, ISO 9000 Introduction, ISO 9000 Implementation, Quality Audit,Introduction to the Internet, Stress Management, Telecommuting, Flexible WorkSchedules, Creativity and Innovation, Benchmarking, Effective Business Writing,Customer Letters, Motivating Self and Others, Project Management, ManagingMultiple Projects, Brainstorming, PERT Diagrams, Train the Trainer, Train theTrainer-Delivery, Train the Trainer-Writing Presentations, Train the Trainer-Onthe Job Training, Train the Trainer-Using Visual Aids, Project Management, Peerto Peer Feedback, Surviving Unemployment, Interview Preparation


    Sunday, July 15, 2012

    Is your name keeping you from finding a job?

    Chris Wodke



    If you have an African American or minority sounding namethe answer may be yes.  MIT and theChicago School of Business sent in 5000 resumes to 1,250 advertised openings aspart of a study. 


    Tamika and Brendan were two of the names submitted foradministrative and sales positions. Greg, Emily and Anne got 50 percent more responses than Tamika andBrendan in both Chicago and Boston. White Family names for Emily, Gregand Anne were Baker, Kelly, McCarthy, Murphy, Murray, O’Brien, Ryan, Sullivanand Walsh. Tamika and Brendan used African American last names of Jackson,Jones, Robinson, Washington and Williams.


    The applicants with white sounding names got one call,letter or email for every 10 resume’s mailed. Those with African American names got one response for every 15 resumesmailed.  The study head SandhilMullainathan designed the résumés to match in terms of skills. Mullainathan isan associate professor of economics at MIT.


    The researchers also tried then tried to give the resumes anadvantage with unbroken employment, volunteer activities and other skillsvalued to see if they would then get if this made a difference.  Candidates with superior resumes got 30 percentmore response than superior resumes with African American sounding names. 

    It is not known if the companies did not look past the namesor discounted the skills listed because they were listed on resumes withAfrican American sounding names.  This isreally troubling if employers are screening out non white applicants.


    If you are in this position you can try using initials withyou last name. It is quite common in the work place to see this.  It is also important to use your network. Ifyou can get a recommendation from someone within the company, that can overcomethe name barrier.  Also work as an interncan get you in the door where the company will be familiar with your work.  Internships are often arranged with thecandidate’s school so there is no resume screening by the company. The proposedintern at least get the chance to make a favorable impression in an interview.




    Summit Training Publications




    Do you hate to write training programs? Too much work to doand no time to put together your training program? Asked to deliver training ora presentation and have no idea where to start?


    Let Summit Training Publications take care of your programdesign needs with our off the shelf training in a box or one of ourpresentation modules.


    Our off the shelf training solutions provide:
    • PowerPoint Presentation
    • Instructor Guide & handouts
    • Student Guide
    • Quiz
    • Feedback Form


    Subject areas include; Communication Skills, EmployeeDevelopment, Human Resources, Quality, Product Safety, Safety and SupervisorTraining.


    Titles: ProductSafety and Liability, Aftermarket Product Safety,Hazard Analysis, ProductSafety Meetings, Warnings, Instructions and Manuals, Product Liability EuropeanUnion, Obtaining the CE Mark, Risk Assessment, European Union, Product SafetyManagement Product Safety Audit, Workplace Violence, Substance Abuse, SexualHarassment, Manager as Coach, Hiring, Firing, Performance Appraisals,Diversity, Americans With Disabilities, Business Etiquette, Security Abroad,International Business Manners, Customer Service, Customer Communication, TerrificTeams, The Manager as Trainer, Coping With Difficult People, Managing YourBoss- Problem Bosses, Malcolm Baldridge Award, Presentations/Public Speaking,Discrimination, Listening Skills, Negotiation, Conflict Resolution, AlternativeDispute Resolution, Total Quality Management, Motivation, High Achievers, TimeManagement, ISO 9000 Introduction, ISO 9000 Implementation, Quality Audit,Introduction to the Internet, Stress Management, Telecommuting, Flexible WorkSchedules, Creativity and Innovation, Benchmarking, Effective Business Writing,Customer Letters, Motivating Self and Others, Project Management, ManagingMultiple Projects, Brainstorming, PERT Diagrams, Train the Trainer, Train theTrainer-Delivery, Train the Trainer-Writing Presentations, Train the Trainer-Onthe Job Training, Train the Trainer-Using Visual Aids, Project Management, Peerto Peer Feedback, Surviving Unemployment, Interview Preparation





    Wednesday, July 4, 2012

    Should you take a pay cut?




    Chris Wodke

    Many firms and even local governments are asking employeesto take unpaid leave or are cutting hours. If  this is a temporary move andyou like your job it makes sense to stay put. What if you are job hunting and the offer is less than yourexpectations. I would suggest it is ok to take a pay cut under the followingcircumstances:

    • Relocation
      You may be moving from an expensive area like NewYork or San Francisco, to a less expensive area like Dallas or Milwaukee.  If the cost of housing is much less to your new area, then you can afford a pay cut.  Do you homework and check the cost of living index.  Your salary should be in line with others in your field with similar experience in your new hometown.

    • Changing Role
      If you are going from being a manager to an individual contributor the salary offered might be smaller.  It may be easier to find a non supervisory job. If there is room for growth in your new organization it may make sense to take the opportunity and work prove yourself to your new company.

    • Career Transition
      If you are moving into a new field you may not have the experience to command a high salary.  The field you are moving to may have a lower salary range. You may start out at the lower end of the position pay range. If there is room for salary growth, this may be a good move. If you are moving from the business world into teaching, expect a lower rate of pay. 

    • Quality of Life
      May be you are tired of 60 hour weeks, working holidays and weekends. If this new job gives you a better quality of life, it may be worth a cut in pay.  Jobs that are dangerous have long hours or rotating shifts pay well because of the disruption to your personal life. If you want better hours, weekends off and less risk a pay cut may be worth it.

    • Non Profit
      Are you at a point in your career where you are financially secure and you want a job that is more rewarding. If you want a chance to contribute to a worthwhile cause, then working for a non profit might be a good fit. They also usually pay a lot less than for profit organizations.  The non tangible rewards may be worth the pay cut.

    • Growth Opportunity
      If you are joining a start up company or a new industry (think computers or the internet 20 years ago) the salary might be low. Companies often offer stock options or other perks. If the company takes off you will share in the success. Because of the potential for payback it may make sense to come in at the lower pay.

    • Benefits
      Look at the overall benefit package. A little lower base pay, may be off set by a great benefit package.  Are there flexible hours?  Is there an opportunity to telecommute?  How much paid leave is offered?  Look at the whole package to determine your total compensation.

    • Contract to Permanent
      If you work on contract or are a consultant you will be compensated at a higher rate than in house employees because you are not paid benefits. If you want the stability and benefits of permanent employment it makes sense to take a pay cut.

    • Downsizing
      If you are in an industry that is downsizing, pay may be decreasing throughout the industry.  Opportunities in industries like manufacturing and airlines can be limited. Compensation and benefits are decreasing.  If you don’t want to transition to another industry it may make sense to take a lower compensation package then you have had to land a job.

    • Over Compensated
      Some firms pay higher than market rates to secure the best talent. If you are downsized out of such an organization you may have to take a pay cut.  Do your research to find out typical compensation for others in your field in your area.  This will help you to know the average pay range to expect. If you were on the very high end, you may have to accept a smaller base salary.
         
    Sometimes in a tough job market you may have to take a paycut or fewer responsibilities to secure a position.   Do your research for typical salaries foryour skills and experience.  If youaccept a lower salary, it may take some time to catch up to your old salary.Typical increase is 2-3% in most companies. You will have to weigh if you canafford to stay out of the work force or if you really need to get back to workto support your family.





    乱伦色图
    Do you hate to write training programs? Too much work to doand no time to put together your training program? Asked to deliver training ora presentation and have no idea where to start?


    Let Summit Training Publications take care of your programdesign needs with our off the shelf training in a box or one of ourpresentation modules.


    Our off the shelf training solutions provide:

    -PowerPoint Presentation

    -Instructor Guide & handouts

    -Student Guide

    -Quiz

    -Feedback Form



    Subject areas include; Communication Skills, EmployeeDevelopment, Human Resources, Quality, Product Safety, Safety and SupervisorTraining.



    Titles: ProductSafety and Liability, Aftermarket Product Safety,Hazard Analysis, ProductSafety Meetings, Warnings, Instructions and Manuals, Product Liability EuropeanUnion, Obtaining the CE Mark, Risk Assessment, European Union, Product SafetyManagement Product Safety Audit, Workplace Violence, Substance Abuse, SexualHarassment, Manager as Coach, Hiring, Firing, Performance Appraisals,Diversity, Americans With Disabilities, Business Etiquette, Security Abroad,International Business Manners, Customer Service, Customer Communication,Terrific Teams, The Manager as Trainer, Coping With Difficult People, ManagingYour Boss- Problem Bosses, Malcolm Baldridge Award, Presentations/PublicSpeaking, Discrimination, Listening Skills, Negotiation, Conflict Resolution,Alternative Dispute Resolution, Total Quality Management, Motivation, HighAchievers, Time Management, ISO 9000 Introduction, ISO 9000 Implementation,Quality Audit, Introduction to the Internet, Stress Management, Telecommuting,Flexible Work Schedules, Creativity and Innovation, Benchmarking, EffectiveBusiness Writing, Customer Letters, Motivating Self and Others, ProjectManagement, Managing Multiple Projects, Brainstorming, PERT Diagrams, Train theTrainer, Train the Trainer-Delivery, Train the Trainer-Writing Presentations,Train the Trainer-On the Job Training, Train the Trainer-Using Visual Aids,Project Management, Peer to Peer Feedback, Surviving Unemployment, InterviewPreparation

    Saturday, June 30, 2012

    Do this if you want to join the unemployed

    Chris Wodke


    The economy is tough. There are some things you can do tosafeguard your job. There are also some things you can do that may help youland in the unemployment line. Avoid these job behaviors:


    Calling in Sick
    Call in sick when you are really ill. Don’t come to work andinfect others.  If you call in sick whenyou are healthy you are risking your job, especially if you are dumb enough totell someone about it. If you tell everyone about the big concert you are goingto and call in sick the next day no one is going to believe you are sick. Youare likely to irritate your co-workers who have to now do your work. Companiesare less likely to tolerate mental health days when there are lots of qualifiedjob seekers. So when it is cold and dark in the morning, don’t be tempted tostay in bed.


    Personal Business
    Keep your business and professional life separate. Get yourwork done while at work. Don’t spend work time, paying bills, planning yourwedding, studying, and web surfing or otherwise conducting your personal life.Keep your personal phone shut off during work hours. 


    Personal Emergencies
    Keep these to a minimum. Everyone has a sick family member that needs attention or a tooth thatneeds filling. These should always be legitimate. Don’t leave work early to getto the game or some social appointment. You never know who from work you mightbump into.


    Padding Expense Reports
    Never ever lie on expense and mileage reports. If you billclients or charge projects, do so accurately. Exaggerating expenses or billablehours can be grounds for dismissal. Don’t be tempted to use the company chargecard for personal expenses ever.


    Playing Political Games
    Do not spread rumors, they can be traced back to you. Do notblame others for mistakes or spread false information to make yourself lookgood.  People will figure out what youare doing. You need to work well with others to be successful. Those with poorinterpersonal skills are good candidates for termination.


    The market is tough out there.  There are on average 6 job candidates forevery opening.  Don’t make yourselfvulnerable for termination with inappropriate behavior.



    Summit Training Publications

    Do you hate to write training programs? Too much work to doand no time to put together your training program? Asked to deliver training ora presentation and have no idea where to start?


    Let Summit Training Publications take care of your programdesign needs with our off the shelf training in a box or one of ourpresentation modules.


    Our off the shelf training solutions provide:

    -PowerPoint Presentation

    -Instructor Guide & handouts

    -Student Guide

    -Quiz

    -Feedback Form



    Subject areas include; Communication Skills, EmployeeDevelopment, Human Resources, Quality, Product Safety, Safety and SupervisorTraining.



    Titles: ProductSafety and Liability, Aftermarket Product Safety,Hazard Analysis, ProductSafety Meetings, Warnings, Instructions and Manuals, Product Liability EuropeanUnion, Obtaining the CE Mark, Risk Assessment, European Union, Product SafetyManagement Product Safety Audit, Workplace Violence, Substance Abuse, SexualHarassment, Manager as Coach, Hiring, Firing, Performance Appraisals,Diversity, Americans With Disabilities, Business Etiquette, Security Abroad,International Business Manners, Customer Service, Customer Communication, TerrificTeams, The Manager as Trainer, Coping With Difficult People, Managing YourBoss- Problem Bosses, Malcolm Baldridge Award, Presentations/Public Speaking,Discrimination, Listening Skills, Negotiation, Conflict Resolution, AlternativeDispute Resolution, Total Quality Management, Motivation, High Achievers, TimeManagement, ISO 9000 Introduction, ISO 9000 Implementation, Quality Audit,Introduction to the Internet, Stress Management, Telecommuting, Flexible WorkSchedules, Creativity and Innovation, Benchmarking, Effective Business Writing,Customer Letters, Motivating Self and Others, Project Management, ManagingMultiple Projects, Brainstorming, PERT Diagrams, Train the Trainer, Train theTrainer-Delivery, Train the Trainer-Writing Presentations, Train the Trainer-Onthe Job Training, Train the Trainer-Using Visual Aids, Project Management, Peerto Peer Feedback, Surviving Unemployment, Interview Preparation